Friday, November 13, 2009

Kroger Coupon Policy - Updated

There has been a lot of confusion among shoppers and bloggers with regards to whether or not you can use a downloadable coupon along with a manufacturer's coupon on a single product. I called the Corporate Office in Cincinnati today and had e-mailed previously as well. The result was the same. You cannot use a coupon you have downloaded to your card along with a coupon you have printed or cut out of a flyer for the same product.

I received a lengthy e-mail from Amy Rinner of Kroger Consumer regarding Kroger's coupon policy. I have copied and pasted her e-mail here.


Dear Mrs. Gullett:

Thank you for contacting The Kroger Co. Please review the following coupon policy for your area.

**The store manager has the right to accept, decline or limit the use of ANY coupon upon review.**

**The store manager has the right to limit the Quantity of coupons or items used/purchased in a single transaction, by a single customer, or in a single day.**

Internet Coupon Policy ALL BANNER STORES!!! We only accept printable coupons if they scan properly at checkout. we do not accept "FREE product" printable coupons, with no purchase requirement. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons. We do not accept coupons for more than about 75% of the product's value without advance notice. Legitimate PAH (Print At Home) coupons will not be for a high value relative to the cost of the item. For example, a $2 off coupon will be acceptable for a product that normally sells for $5 or more, but a $2 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate. Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates. Legitimate PAH coupons are never copied, sold or traded. Nearly all coupons are "non-transferable" meaning they should not be photocopied or scanned and distributed to others. Coupons will be rejected if they appear to have been altered in any way. PAH coupons can be checked for validity at http://printcoupons.com/

Double Coupons: Manufacturer coupons of $.50 or less will be "Doubled". Manufacturer coupons of $.51-$1.00 will be redeemed at $1. Manufacturer coupons over $1 will be redeemed at face value. This does not apply to "Free", Kroger, Catalina, Retail Food Store coupons, Electronic coupons on the Kroger Plus Card or items prohibited by law. Electronic coupons cannot be combined with PAH or manufacturer coupons.

Pharmacy Coupons: Does not accept Competitor Pharmacy Coupons. Cannot use LCM or Competitor Coupons in conjunction with the $4 Generic Coupon.

General Coupon Policy: Limit One (1) manufacturer coupon per item. Items must be purchased in sizes specified on the coupon. Amount refunded cannot exceed the price of the item. The store manager has the right to accept, decline, or limit the use of ANY coupon upon view. The store manager has the right to limit the Quantity of coupons/items used/purchased in a single transaction, by a single customer, or in a single day. Does not accept expired manufacturer coupons. Customer is responsible for tax on all items, even "Free" items.

Sincerely,


Amy Rinner
Consumer Affairs
Reference: 7384768


While her e-mail was lengthy, I think it was thorough and covered everything. You might want to print this out and put it into your coupon binder.

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